shop.sondesk.com
Website: https://shop.sondesk.com
Last Updated: 17/02/2026
1. Introduction
This Privacy Policy describes how shop.sondesk.com (“Company”, “we”, “our”, “us”) collects, uses, processes, stores, and protects personal information of users who access and use our multivendor e-commerce platform (“Platform”).
This Policy applies to:
- Website visitors
- Registered customers (buyers)
- Registered vendors/sellers
- Business partners and service providers
By accessing or using our Platform, you agree to the terms of this Privacy Policy.
2. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- User consent
- Performance of a contract (order processing, payments, delivery)
- Compliance with legal obligations
- Prevention of fraud and security risks
- Legitimate business interests
3. Information We Collect
3.1 Information from Customers
- Full name
- Mobile phone number
- Email address
- Billing and shipping address
- Order and transaction history
- Limited payment-related information
3.2 Information from Vendors
- Business name
- Trade license details
- National ID or business identification
- Bank account or mobile financial service details
- Tax identification information (if applicable)
3.3 Automatically Collected Information
- IP address
- Browser type and device information
- Cookies and usage logs
- Analytics data and browsing behavior
4. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Facilitate payments and confirm transactions
- Share necessary order details with relevant vendors
- Provide customer support
- Detect and prevent fraud
- Comply with legal requirements
- Send promotional communications (with consent)
- Improve platform performance and user experience
5. Multivendor Data Sharing Policy
Our Platform operates as a marketplace where independent vendors sell products.
- Customer order information is shared with the relevant vendor for order fulfillment.
- Vendors are permitted to use customer information solely for processing and delivering orders.
- Vendors are independently responsible for complying with applicable privacy laws.
- The Platform is not liable for unauthorized use of data by vendors beyond the scope of order fulfillment.
6. Payment Processing & Third-Party Services
We may use third-party service providers for:
- Payment gateways
- Courier and logistics services
- Cloud hosting services
- Analytics providers
Sensitive payment information (e.g., full card details) is processed directly by the payment gateway and is not stored on our servers.
Third-party providers operate under their own privacy policies.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain login sessions
- Store shopping cart data
- Analyze website usage
- Enhance security
- Improve user experience
Users may control cookie settings through their browser preferences.
8. Data Retention
We retain personal data:
- As long as the user account remains active
- As required to fulfill contractual obligations
- As necessary to comply with legal requirements
- For fraud prevention and dispute resolution
Data that is no longer necessary is securely deleted or anonymized.
9. Data Security
We implement appropriate technical and organizational measures, including:
- SSL encryption
- Secure servers and firewalls
- Encrypted password storage
- Restricted internal access
- Regular security monitoring
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
10. User Rights
Depending on applicable laws, users may have the right to:
- Access their personal data
- Correct inaccurate information
- Request deletion of their data
- Withdraw consent for marketing communications
- Request data portability
To exercise these rights, please contact: support@shop.sondesk.com
11. International Data Transfers
Personal data may be stored or processed on servers located inside or outside your country. We ensure appropriate safeguards are implemented for cross-border data transfers.
12. Children’s Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Limitation of Liability
- The Platform is not responsible for independent actions of vendors beyond their contractual obligations.
- Users are responsible for maintaining the confidentiality of their account credentials.
- Liability shall be limited to the maximum extent permitted by applicable law.
14. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the updated policy.
15. Contact Information
shop.sondesk.com
Registered Address: Mirpur, Dhaka
Email: support@shop.sondesk.com