Welcome to shop.sondesk.com (“Platform”, “Company”, “we”, “us”, or “our”).
These Terms & Conditions govern your access to and use of our website, mobile application, and related services. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Platform.
1. Definitions
- User: Any individual who accesses, browses, registers, or uses the Platform.
- Customer/Buyer: A User who purchases products or services through the Platform.
- Vendor/Seller: A third-party individual or business entity that lists and sells products or services on the Platform.
- Platform: The website, mobile application, and services operated by shop.sondesk.com.
2. Nature of the Platform (Multivendor Marketplace)
The Platform operates as a multivendor online marketplace that connects Buyers and independent third-party Sellers.
Unless explicitly stated otherwise, we are not the manufacturer, owner, or direct seller of the products listed on the Platform. The primary responsibility for product quality, descriptions, pricing, stock availability, warranties, and fulfillment lies with the respective Seller.
3. User Accounts
- Users must provide accurate, current, and complete information during registration.
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to notify us immediately of any unauthorized use of your account.
- We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
4. Orders and Payments
- Order confirmation does not guarantee final acceptance. Orders may be canceled due to stock unavailability, pricing errors, or verification issues.
- Prices and promotional offers may change without prior notice.
- The Platform may support multiple payment methods, including Cash on Delivery, mobile banking, card payments, or approved payment gateways.
- Fraudulent or suspicious transactions may result in order cancellation and account suspension.
5. Delivery
- Estimated delivery times are approximate and may vary due to logistical, environmental, or unforeseen circumstances.
- Incorrect shipping information provided by the Customer may result in delivery delays or additional charges.
- Delivery services may be handled by third-party logistics providers.
6. Returns and Refunds
- Return and refund policies may vary depending on the Seller.
- Customers must submit return requests within the specified return window.
- Returned items must be unused, undamaged, and in original packaging unless otherwise stated.
- Refund processing may take 7–14 business days depending on the payment method used.
7. Seller Responsibilities
Sellers agree to:
- Provide accurate and lawful product descriptions.
- Sell only legal and authorized products.
- Fulfill orders in a timely manner.
- Address customer complaints professionally.
- Avoid listing counterfeit or intellectual property-infringing items.
We reserve the right to suspend or terminate Seller accounts that violate these obligations.
8. Prohibited Activities
Users and Sellers may not:
- Engage in fraudulent activities or place fake orders.
- Use another person’s account without authorization.
- Upload malicious software, spam, or harmful content.
- Infringe intellectual property rights.
- List or sell illegal, prohibited, or restricted products.
9. Intellectual Property
All content on the Platform, including logos, trademarks, text, graphics, images, software, and design elements, is the property of the Company or its licensors. Unauthorized reproduction, distribution, or use is strictly prohibited.
10. Limitation of Liability
- The Company shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the Platform.
- Product-related disputes primarily remain between the Buyer and the Seller.
- We are not responsible for technical errors, system downtime, or service interruptions.
11. Privacy Policy
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Amendments
We reserve the right to modify or update these Terms & Conditions at any time. Changes will become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised Terms.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.
14. Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
Company Name: shop.sondesk.com
Address: Mirpur, Dhaka
Email: support@shop.sondesk.com